Case study q5 notes

The supporting facts from the case of the argument that the approach of OB is from a
contingency perspective, supports Ms. Jenifer is the types of study variables. Independent X is
the presumed cause of the change in the dependent variables in this case the independent X is Ms
Jennifer. Dependent Y; people who has this types of behaviour is the response to X( the
independent variables) and this is what the Organisation Behaviour want to predicts or explain in
this case the dependent Y is the workers by understanding this types of variable Ms. Jennifer
by how she improved turnover, productivities. She improved the job satisfaction, she gave the
worker more motivation on their job then it is improved job performance. She analyzed the large
database of information that UPS had on her districts employees and made many changes to
adding skills and career development classes, improved conditions in the warehouse and
buildings and finally expanded supervisor training. The approach made a statement that she was
responsible of determining which managerial approach effective in her company situation and
cutting the turnover rate. It resulted from a fifty percent turnover rate per year to six percent and
an annual savings of one million dollars. Buffalo district gained a twenty percent reduction in
lost workdays and finally dropping from four percent to one percent in packages delivered on the
wrong day or at the wrong time.
Predictive Ability